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Return Policy

Returns

The Muscadine Grapeseed Company wants your complete satisfaction on every purchase. If for any reason you are not satisfied with your purchase, please return the item along with a copy of the invoice for a refund for the purchase price of the merchandise in accordance with the return policies listed below.

If you should need to return an item:

Please e-mail our Customer Service Department at www.customerservice@muscadinegrapeseeds.com  the following information, requesting a refund or exchange:

  1. Invoice number
  2. Product number and/or name
  3. Reason for return
  4. Type of return: (Refund, Exchange, Replacement) We will reply via e-mail with a return address and a Return Material Authorization number (RMA#), which MUST be issued prior to COMPANY NAME accepting any returns. Packages without an RMA number cannot be accepted at our warehouse, or any manufacturer's warehouse.
  5. Include the original packing slip, copy of the receipt, exchange or refund instructions and the RMA number.
  6. Please make sure that the package is securely wrapped

Refunds (less the shipping and handling, will be issued if items are returned within 20 days from the purchase in original, unused, unworn condition and with all manufacturer tags and packaging. Exception: All items purchased on sale or at closeout prices are subject to 'Special Promotions & Sales/Closeouts' Policy. "Original and unused" means that there are no makeup or bodily stains, scratches, marks, tears or blemishes on the item; there are no signs of wear on the merchandise or tags; and the merchandise must not have been sized or altered in any way. The Muscadine Grapeseed Company cannot accept a return of any item with any indication that it has been used or opened.  Refunds will be in the same form of payment originally used for purchase. One exception to the form of payment refund involves credit card purchases through PayPal (an E-Bay Company that provides The Muscadine Grapeseed Company Internet merchant account and Internet credit card processing) when less than the total number of items purchased are returned to us.  All returns will require the submission of the original receipt. The purchaser is responsible for all shipping charges associated with the return of merchandise.